If you have ever waited on live chat for something you could have read in ten seconds, this page is for you. It covers the okbaj rules that touch real money: how an account is opened, how taka moves in and out, how the welcome bonus clears, and what the identity check needs before your first withdrawal. Read the section that matches your problem. If nothing fits, live chat is open 24/7.
Getting into your okbaj account
Registering at okbaj needs one thing that some sites treat as optional: a working Bangladeshi mobile number. That number is your account. It receives the one-time password at signup, at login from a phone you have not used before, and again when you confirm a withdrawal. Keep the SIM alive and never pass the code to anyone, including a caller who says he is from support.
One person, one account. Where two accounts share an NID, the second is closed and its bonus balance is removed. If you forget your password, use the reset option on the okbaj login page and confirm with the OTP sent to your number. Opening a fresh account to solve a login problem only creates a second identity that will block a payout later.
New device, extra code
A code from an unfamiliar handset is normal, not a lock. Type it once and the device is remembered. If the phone is lost, message live chat before you try the registration form again, because the old number still owns the balance.
Taka in, taka out: deposit and payout timing
Money sent through bKash, Nagad, Rocket, Upay or bank transfer reaches your balance in about 3 minutes. The minimum deposit is ৳100 and okbaj takes nothing extra for the transfer. If the amount has not landed after 3 minutes, open your wallet statement and copy the transaction ID before you message support, because that reference is the only thing that traces the payment.
| Payment method | Deposit to balance | Withdrawal to wallet |
|---|---|---|
| bKash | 3 min | 43 min |
| Nagad | 3 min | 43 min |
| Rocket | 3 min | 43 min |
| Upay | 3 min | 43 min |
| Bank Transfer | 3 min | 43 min |
A withdrawal takes about 43 minutes once the request is approved, and the first one can run to 1 hour because the identity check happens alongside it. The minimum request is ৳1,500, so a smaller balance stays put until you add enough to cross that line. Details of each step sit in the deposit guide.
How the 125% welcome bonus clears
The first deposit bonus adds 125% to what you send, up to a cap of ৳6,000. A ৳1,000 deposit becomes ৳2,250 of playing balance. The condition is wagering: the bonus converts to cash only after 16 times the deposit and bonus have been staked, which on that same ৳1,000 deposit means ৳36,000 in qualifying bets. You have 7 days, and bets placed after the deadline are not counted.
Three smaller rewards sit behind it. The reload bonus adds 22% on later deposits, daily cashback returns 1.7% of the day's net loss, and a referral pays ৳450 once the friend you invited makes a first qualifying deposit. Cashback carries no wagering at all, which is why regulars treat it as the real value. Rate changes and full terms are on the bonus and VIP page.
A bonus is not free money until it has been played through. Check the wagering figure before you deposit, not after.
The identity check that unlocks payouts
Before your first withdrawal, okbaj has to know the account belongs to you. Upload one document: National ID card, passport or driving licence. Photograph all four corners in daylight, keep the text readable, and make sure the name matches your profile exactly, with no nicknames and no shortened spellings.
Reviews take up to 6 hours, and the check is not repeated once it passes. A name mismatch is the most common reason a first payout is held, so correct a wrong spelling before you request money rather than after. The withdrawal and KYC guide lists what each document needs.
Limits, levels and daily cashback
Every account opens with a daily withdrawal ceiling of ৳20,000. That is the number players hit first, usually after a good cricket session. The ceiling climbs with your VIP level, which is set by monthly turnover rather than by how long you have been a member.
- Bronze: ৳20,000 a day and 1.7% cashback.
- Silver: ৳28,000 a day from ৳20,000 monthly turnover, 1.8% cashback and a ৳1,000 birthday bonus.
- Gold: ৳40,000 a day from ৳93,000 monthly turnover, 1.9% cashback and a ৳2,600 birthday bonus.
- Platinum: ৳57,000 a day from ৳430,000 monthly turnover, 2.0% cashback and a ৳6,900 birthday bonus.
- Diamond: ৳80,000 a day from ৳2,000,000 monthly turnover, 2.1% cashback and a personal manager.
- Black Diamond: ৳110,000 a day from ৳9,200,000 monthly turnover, 2.2% cashback and a personal manager.
A balance larger than the daily ceiling is not lost. It leaves across more than one request, so plan the timing if you are cashing out a big win late on a Friday.
Cricket, football and casino rules worth knowing
Cricket and football bets settle on the official result published by the governing body, not on what a television graphic showed for a moment. A match abandoned before a result voids the affected markets and returns the stake. A live bet accepted while the ball is in the air waits for the next legal delivery, so the price can be cancelled if a wicket falls first.
On the casino side there are 4,300 games from KA Gaming, Pragmatic Play, Habanero, Evolution and CQ9. Published RTP is a long-run average across millions of rounds, not a promise for one evening. Lucky Piggy sits at 97.7% while Double Exposure Blackjack returns 95.7%, and that gap is worth watching over hundreds of rounds.
Answers we repeat every day on live chat
Can I keep more than one okbaj account?
No. Each account is tied to one mobile number and one NID. If a duplicate is found, it is closed and any bonus sitting on it is cancelled. If you cannot reach your old number, message live chat instead of registering again.
My bKash deposit left the wallet but the balance is empty
Give it 3 minutes, then open your bKash statement and copy the transaction ID. Send that ID to live chat and the payment can be traced. Do not send the money a second time until support confirms the first transfer is not still pending.
Why has the 125% welcome bonus not appeared?
It applies to the first deposit on a new account, with a minimum of ৳100 and a cap of ৳6,000. If the deposit shows but the bonus does not, the payment may have come from a wallet registered under another name. Live chat can pull up the record.
How long does an okbaj withdrawal take?
About 43 minutes to the wallet after approval. The first one can take up to 1 hour because the identity check runs at the same time. The minimum request is ৳1,500 and the daily ceiling starts at ৳20,000.
Which documents can I use for the identity check?
National ID card, passport or driving licence. Shoot all four corners in daylight, keep the text sharp, and match the name to your profile. Reviews take up to 6 hours and are needed only once.
What does 16x wagering mean in practice?
Multiply the deposit plus the bonus by 16. A ৳1,000 deposit with a ৳1,250 bonus is ৳2,250 to clear, so ৳36,000 of qualifying bets inside 7 days. Bets on restricted markets do not count.
Will the okbaj app run on an older Android phone?
Version 3.7.0 needs Android 7.0 or later and takes 32 MB of storage. It is free to install and the file comes from the okbaj app page. Allow installs from unknown sources if your phone blocks the APK.
Can I change the mobile number on my account?
Yes, through live chat. Have the old and the new number ready, because a code goes to each one. Numbers decide where withdrawals land, so expect a short security check before the change is made.
What are the daily withdrawal limits?
They start at ৳20,000 and rise with monthly turnover, from ৳28,000 at Silver to ৳110,000 at Black Diamond. Cashback moves on the same scale, from 1.7% to 2.2%.
How do I take a break or set a deposit limit?
Message live chat with the limit you want, or read the options on the responsible gaming page. Limits apply immediately and can be lowered at any time. Raising one again needs a cooling-off period.
Is there a phone number or email for okbaj support?
No. Everything runs through 24/7 live chat inside the account and the help pages, so nothing happens over an unofficial channel. Anyone offering okbaj support by direct message elsewhere is not from us.
If your question is about starting rather than fixing something, the okbaj home page shows what is live right now, and the register page walks the form field by field.