Last updated: 10 November 2026
This Privacy Policy explains what personal data okbaj collects when you use our website at okbaj.mobi, how we use it, who we may share it with, and what choices you have. Please read it carefully before creating an account or making a deposit.
Who We Are
okbaj operates an online casino and sports betting platform accessible to eligible players in Bangladesh. When this policy refers to "okbaj", "we", "us" or "our", it means the company that operates this platform. We act as the data controller for the personal information you provide to us.
We collect only what is necessary to operate a safe, fair and legally compliant betting service. We do not sell your data to third parties for marketing purposes.
Data We Collect
We collect data in three ways: information you give us directly, data generated automatically as you use the platform, and information from third-party services such as payment processors.
Information You Give Us
- Full name, date of birth and nationality
- Mobile phone number and email address (used for account access and notifications)
- bKash, Nagad, Rocket, Upay or bank account details needed to process deposits and withdrawals
- Copies of your National ID Card (NID), Passport or Driving Licence when you complete KYC verification
- Any messages you send through live chat or our support channels
Data We Collect Automatically
- IP address and approximate location (country, city)
- Device type, operating system version and browser
- Pages visited, games played, bet amounts and session timestamps
- Referral source (which link or search result brought you to okbaj.mobi)
Data from Third Parties
- Payment confirmation records from bKash, Nagad, Rocket, Upay and bank partners
- Fraud signals from our anti-fraud and responsible gambling screening services
How We Use Your Data
Every piece of data we hold has a specific purpose. The table below summarises the main uses and the lawful basis for each.
| Purpose | Lawful Basis |
|---|---|
| Create and manage your account | Contract performance |
| Process deposits and withdrawals in ৳ BDT | Contract performance |
| Verify your identity before the first withdrawal (KYC) | Legal obligation |
| Detect and prevent fraud or multiple accounts | Legitimate interest |
| Apply responsible gambling tools (deposit limits, self-exclusion) | Legal obligation + legitimate interest |
| Send you transactional messages (deposit confirmed, bonus credited) | Contract performance |
| Send you promotional messages about okbaj offers, if you opted in | Consent (you can withdraw at any time) |
| Improve platform performance and game load times | Legitimate interest |
Data Sharing
We do not sell, rent or trade your personal information. We share it only when necessary, and only with these categories of recipients:
- Payment processors (bKash, Nagad, Rocket, Upay, bank partners) — to settle transactions
- KYC and identity verification providers — to confirm your identity documents during account verification
- Game providers (Pragmatic Play, Evolution, KA Gaming, CQ9, Habanero) — your username and session token so games can load correctly
- Fraud prevention services — anonymised device fingerprints to detect bot activity and bonus abuse
- Legal and regulatory authorities — if we receive a valid legal request or are required by law to disclose information
All third parties we work with are contractually required to handle your data securely and use it only for the purpose we specified.
Payment & KYC Data
When you make a deposit or request a withdrawal, okbaj passes only the minimum required data to the relevant payment provider. We do not store full bank card numbers or mobile banking PINs on our servers.
KYC documents (NID, Passport, Driving Licence) are reviewed within 6 hours of submission. After verification is complete, copies are stored in encrypted form for the period required by our compliance obligations. You must complete KYC before your first withdrawal — this is a platform-wide requirement, not optional.
Deposits typically clear in about 3 minutes. Withdrawals of ৳1,500 or more are processed within about 43 minutes once KYC is approved.
Cookies & Tracking
okbaj uses cookies and similar technologies to keep you logged in, remember your preferences and measure how players navigate the site. Here is what we use:
- Essential cookies — required for login sessions, security tokens and load balancing. You cannot opt out of these.
- Analytics cookies — anonymised page-view data that helps us fix bugs and improve navigation. No personal identifiers are shared with analytics vendors.
- Marketing cookies — set only if you arrived via a tracked affiliate link. These tell us which partner referred you so we can pay them correctly. They do not track you across other websites.
You can delete cookies through your browser settings at any time. Deleting essential cookies will log you out of your account.
How Long We Keep Data
We keep your account data for as long as your account is active, plus a minimum of five years after closure. This retention period covers our legal and audit obligations. Specific data types have different schedules:
- Transaction records — retained for seven years
- KYC documents — retained for five years after account closure
- Chat and support logs — retained for three years
- Marketing opt-in records — retained until you withdraw consent, then deleted within 30 days
When a retention period ends, data is permanently deleted or anonymised so it can no longer be linked back to you.
Your Rights
You have the right to request access to the data we hold about you. You can also ask us to correct inaccurate data, delete data we no longer need (subject to legal retention requirements), or stop using your data for direct marketing. To exercise any of these rights, contact our support team via 24/7 live chat. We will respond within 30 days.
If we deny a request, we will explain why. If you disagree with our decision, you may escalate to the relevant data protection authority in your jurisdiction.
Players Under 18
okbaj is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we discover that an account was created by a minor, we will close the account immediately, void any associated transactions and delete the data. If you believe a minor has accessed our platform, please notify us through live chat straight away.
When This Policy Changes
We may update this Privacy Policy to reflect changes in our services, technology or applicable law. When we make a significant change, we will notify you via a banner on the site or a message to your registered mobile number at least seven days before the update takes effect. The "Last updated" date at the top of this page always shows when the most recent version was published.
Continuing to use okbaj after a policy update takes effect means you accept the revised terms. If you do not agree with a change, you may close your account before the update date.
Contact Us
For any question about this Privacy Policy or how okbaj handles your data, please reach our support team through the 24/7 live chat available on every page of the site. We do not publish an email address — live chat is the fastest and most secure channel for account-related queries.
If you need to escalate a data-related complaint, our support team will direct you to the appropriate data protection contact within the company.
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